Subscriptions, cancellations and refunds

Last updated: 25 September 2026

This page supplements the Terms of Service and explains in practical terms how DayInFlow plans are billed. The seller of the DayInFlow service is AMZSTRATEGY LLC, Company ID / Registration Number 2026-002043679, 30 N Gould St, Ste R, Sheridan, WY 82801, USA. For assistance: support@dayinflow.com.

1. Plans, pricing and seats

You can choose a Free plan or a paid Pro or Full plan, monthly or annual where offered. The price is indicated per seat and for the selected period. The checkout shows currency, total, any taxes, number of seats and the date of the next charge before confirmation. If an annual price is presented as a monthly equivalent, we also show the actual annual amount that will be charged. Published prices may change over time; changes to the price of an already active subscription are communicated before they take effect and do not apply retroactively.

A seat enables a member of the organization according to the plan. Members added during a trial share the same trial expiry as the organization. After the trial, renewal includes all seats then active, at the cost shown before activation and viewable in the administration area. New seats added during a paid period require the prorated payment due before activation; the reduction of billed seats applies at renewal and requires manual selection of which members to retain.

2. Free trial with card verification

Pro or Full trials last 15 days when offered at checkout. They may require a valid card and payment method verification, but do not include a DayInFlow charge of 1 € as a trial cost. Any temporary authorization by the card network, if technically necessary, must be shown separately in checkout and is not a payment of the subscription. SMS at cost are not available during the trial; they become available only after the first successful payment and in enabled countries.

If you do not cancel before the end of the trial, the subscription automatically converts to the selected plan and seats, with a charge at the indicated expiry. Before confirming the trial we clearly show future price, date, automatic renewal and the cancellation path. Any promotional extension of the trial is offered only if available and expressly confirmed; it is not an automatic right.

3. Renewal and invoices

The subscription renews automatically at the monthly or annual expiry, unless cancelled. Payment is processed through the integrated provider; DayInFlow does not retain the full card number. The administration area shows plan status, period, seats, payment method and downloadable invoices for successful payments. The invoice reports the provided billing details, items charged, period, currency, taxable amount and applicable taxes, total and status. It is the customer's responsibility to keep billing details correct and to report errors promptly.

4. Upgrade, downgrade and seat reduction

For a monthly Pro subscription, upgrading to Full is immediate and the remaining days of the current cycle are offered without a new charge; the Full price takes effect from the next renewal, without changing the renewal date. In an annual subscription, the upgrade requires the prorated adjustment for the remaining period, communicated before confirmation. Downgrades and seat reductions produce the economic effects shown before confirmation and do not automatically generate a refund for the period already paid, except for non-derogable rights.

When downgrading to Free only the configuration allowed by the Free plan remains active. If the customer does not choose a compatible setup, the system preserves the owner and the most recently used event according to the rules displayed. Other data and settings in excess remain frozen for 30 days and can be recovered with an upgrade within that period; afterwards they are permanently deleted, except for records that the law requires to be retained. In the transition from Full to Pro configurations reserved for Full remain frozen for 30 days; a custom domain redirects to the standard link for 30 days and is then disconnected. To reduce seats the administrator must manually indicate which members to retain.

5. Cancellation of renewal

The owner can cancel renewal in the administration area before the next expiry, without calling support or being required to provide a reason. Cancellation stops future renewals, it does not cancel access already paid for: the plan remains active until the end of the current period. At expiry the rules of the Free plan or the chosen termination apply. The account area must display the effective date and confirmation of the cancellation. If you cannot access the command, contact support@dayinflow.com before expiry, indicating the owner's email without sending full card data.

6. Failed payment and suspension

If renewal fails, we notify the owner and allow updating the payment method. The grace period lasts 7 days from expiry. If the balance is not regularized, the organization enters suspension for 30 days: new bookings and member access are blocked; owner and administrators can access payment functions, card change and export. Already confirmed appointments remain valid, but their management in the app requires settlement. Reminders already scheduled continue during the 30 days of suspension and cease at the end; they are not resent retroactively. Reactivation after payment does not automatically move the original billing anchor. If payment does not arrive, a 30-day export-only period follows before operational deletion, subject to legal obligations.

7. Refunds

The fee already accrued is generally not refunded pro rata for unused days if the customer cancels renewal or voluntarily reduces seats, unless otherwise indicated in checkout or non-derogable rights provided by applicable law. We evaluate requests for duplicate charges, billing errors, unauthorized payments, material service failures attributable to DayInFlow and cases in which the law recognizes a remedy. Write to support@dayinflow.com with the organization, date and invoice identifier, without sending the full card number. An approved refund is executed using the payment provider's method and timing; any banking timing is beyond our control. Nothing in this section limits the consumer's non-derogable rights, where applicable.

Payments that an organizer requests from their invitees for a call are distinct from the DayInFlow fee. The organizer sets the price, cancellation and refund conditions for their service and is the primary contact for the invitee; the flow of funds and the responsibilities of the payment provider are shown in the call checkout.

8. Account deletion and data

Voluntary deletion of the organization is restorable for 7 days. Deleted events remain in the trash for 90 days, subject to available functionality. After operational deletion, encrypted backups are rotated within 30 days, except for legal obligations or retention strictly necessary for disputes and security. Invoices and transactions remain retained for applicable legal periods. Before deleting, export the data you need and evaluate the impact on links, appointments, hosts and invitees.