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Getting startedWhat is DayInFlow?
DayInFlow is scheduling software: you publish booking pages, connect your calendars, and customers choose an available time slot themselves, without email exchanges.
Getting startedWho is DayInFlow for?
For professionals, consultants, agencies, sales and support teams, and any company that schedules appointments with clients or candidates.
Getting startedHow long does it take to get started?
A few minutes: you create an account, connect a calendar, create an event, and share the link.
Getting startedDo I need to install anything?
No. DayInFlow works from your browser on computers, tablets, and smartphones.
Getting startedDoes it work on smartphones?
Yes. Both the app and the booking pages are designed to work well on phones, with the same features as on a computer.
Getting startedIs there an initial tutorial?
Yes. Upon first login, a guided tour shows you the main steps. You can skip it and reopen it whenever you want.
Getting startedCan I try DayInFlow without paying?
Yes. The Free plan is free forever, no credit card required. Pro and Full plans have a 15-day free trial.
Account and loginHow do I sign up?
With email and password or with your Google or Microsoft account.
Account and loginWhy do I need to verify my email?
Verification protects your account. It's needed to publish events, invite colleagues, and start a paid trial.
Account and loginI forgot my password: what should I do?
Use "Forgot Password" on the login page. You'll receive a one-time link valid for 30 minutes to choose a new one.
Account and loginCan I sign in with Apple?
Not in the current version. You can use email and password, Google, or Microsoft.
Account and loginCan I belong to multiple companies?
Yes. With the same email, you can be part of multiple organizations and switch between them using the selector at the top.
Account and loginHow do I change my name or photo?
From the account menu, under Profile.
Account and loginHow do I delete my account?
From the organization settings, the owner can request deletion. There is a 7-day window to change your mind.
Account and loginCan I transfer organization ownership?
Yes. The owner can transfer it to another member from the Admin Center; the recipient must accept.
EventsWhat types of events can I create?
Individual (one host and one invitee), group (one host and multiple invitees), collective (multiple hosts and one invitee), round robin (an assigned host among multiple people), and one-off link.
EventsWhat is a one-off link?
A link that closes automatically after a number of bookings you choose, or at an optional date and time. It remains retrievable and duplicable.
EventsHow many questions can I ask the booker?
In addition to first name, last name, and email, you can add up to 15 questions: short or long text, single choice, checkboxes, menu, or phone number.
EventsCan I make a question mandatory?
Yes. Each question has its own mandatory setting and can be activated or deactivated.
EventsCan I duplicate an event?
Yes. From the event menu, you can duplicate it and modify only what changes.
EventsWhat happens if I delete an event?
It goes into the trash, where it remains recoverable for 90 days.
EventsCan I set a different duration for each event?
Yes. Each event has its own duration, location, questions, and reminders.
EventsCan I specify a physical location?
Yes. You can specify an address, a phone number, or a video call link.
EventsHow many active events can I have?
With Free, one active event. With Pro and Full, events have no commercial limits.
AvailabilityHow do I set my hours?
You create an availability schedule with one or more time slots for each day of the week.
AvailabilityCan I have multiple availability schedules?
Yes. Schedules are reusable: for example, one for consultations and one for demos.
AvailabilityHow do I block a day off?
Add a date-specific exception to the schedule: you can close the day or change its hours.
AvailabilityWhat is a buffer?
Free time before or after each appointment, for preparation or travel.
AvailabilityWhat is the minimum notice?
The minimum time between the booking moment and the start of the appointment, so you don't receive last-minute bookings.
AvailabilityCan I limit daily bookings?
Yes. You can set daily, weekly, and monthly limits for each event.
AvailabilityHow far in advance can someone book?
You decide: a window of future days or a precise date range.
AvailabilityDo my calendar commitments block out times?
Yes. Choose which linked calendars block availability: busy times are not shown.
AvailabilityWhat happens with daylight saving time changes?
Calculations use official time zones and handle daylight saving time correctly.
BookingWhat does the booker see?
A calendar in their language with available month, days, and times in their time zone, and the assigned host when already known.
BookingCan two people book the same time slot?
No. Each time slot is reserved on the server before confirmation, so double bookings are prevented.
BookingCan the booker cancel?
Yes. The confirmation contains a link to cancel or reschedule, in the chosen language.
BookingCan I see the answers to the questions?
Yes. In the appointment details, you'll find invitees, answers, location, guests, and history.
BookingCan I add internal notes?
Yes. Internal notes are visible only to your team and are never shown to the client.
BookingHow do I see my appointments?
In the Appointments section, with list, day, week, and month views.
BookingCan I see only my appointments?
Yes. Each user can filter to see only their own bookings.
BookingDoes the person making the booking need to create an account?
No. Just enter their first name, last name, and email; the browser can auto-fill these.
BookingCan I reschedule an appointment myself?
Yes. From the appointment details, you can cancel or reschedule it; the client will be notified.
BookingWhat is the address of my booking page?
Each event has a link like dayinflow.com/book/company-name/event-name, which you can share anywhere.
Team and round robinHow do I invite a colleague?
Owners and admins invite colleagues from the Members area; the invitee receives an email to join.
Team and round robinWhat roles exist?
Owner, admin, team manager, and member. Owners and admins manage the organization; a manager handles assigned teams; a member sees their own events and appointments.
Team and round robinWhat can a team manager do?
They manage assigned teams, their events, and members, reassign team bookings, and use the AI assistant. They do not manage billing, ownership, or company integrations.
Team and round robinWhat is round robin?
A way to assign each booking to a team member in rotation, respecting each person's availability.
Team and round robinHow does fair distribution work?
With Pro, bookings are distributed fairly by looking at the last 30 days.
Team and round robinCan I give more appointments to one person?
Yes, with Full: you can set percentages or star priorities; more stars mean precedence.
Team and round robinCan a booking be reassigned?
Yes. Admins and team managers can manually reassign it after conflict checking; the operation remains in the activity log.
Team and round robinWhat is a collective event?
An appointment with multiple hosts present together and a single link: only timeslots free for everyone are offered.
Team and round robinDoes the Free plan include teams?
No. Free is for a single user. Teams are available with Pro and Full.
Team and round robinDo seats include administrators?
Yes. Every person in the organization, including administrators, occupies a seat.
Reminders and emailsIs booking confirmation automatic?
Yes. Confirmation is separate from reminders and is active by default.
Reminders and emailsHow many reminders can I send?
Up to three email reminders and three SMS per event, with times you choose.
Reminders and emailsCan I edit the reminder texts?
Yes. Each template is editable, with secure variables, links, and a preview before saving.
Reminders and emailsIn what language do reminders arrive?
In the language of the person who booked, among Italian, English, French, and German.
Reminders and emailsAre SMS included?
On paid plans: Pro includes 10 SMS per paid seat per month, Full 50. Free and the trial do not send SMS.
Reminders and emailsWhat happens if the monthly SMS run out?
SMS sends stop until the next month, and the administrator receives a notification. Emails continue.
Reminders and emailsCan I buy additional SMS?
Not in the current version: the quota is what's included in the plan.
Reminders and emailsFrom what address do emails send?
From no-reply@dayinflow.com, an unmonitored inbox. For support, write to support@dayinflow.com.
Reminders and emailsDo reminders still send if I close the browser?
Yes. Sends are managed by the server and do not depend on your browser.
Call paymentsCan I charge for calls?
Yes. You connect your Stripe account and set a price and currency per event; the client pays at the time of booking.
Call paymentsWhere does the money go?
Directly to your Stripe account.
Call paymentsDoes DayInFlow store card data?
No. Payments go through Stripe, and DayInFlow does not store complete card data.
Call paymentsCan I refund a client?
Yes. You can manage refunds from the appointment details.
Call paymentsCan only a down payment be made?
No. In the current version, payment for the call is always in full.
Call paymentsIs call payment separate from the subscription?
Yes. Your DayInFlow subscription and the payments for your calls are two distinct things.
Plans and trialWhat plans are there?
Free, Pro, and Full. Free for starting alone, Pro for professionals and teams, Full for advanced rules and complete customization.
Plans and trialWhat does the Free plan include?
One user, one active event, and one connected calendar, without teams.
Plans and trialWhat is the difference between Pro and Full?
Pro includes fair round robin; Full adds percentages and star priorities and the advanced features indicated in the plan comparison.
Plans and trialHow does the free trial work?
Pro and Full offer a 15-day trial with the seats you choose. At expiration, the subscription starts automatically, unless canceled beforehand.
Plans and trialIs a card needed for the trial?
Yes, the card is verified at the start of the trial. You can cancel before expiration without cost.
Plans and trialCan I try more than once?
No. The free trial is available only once per organization.
Plans and trialWhat if I add seats during the trial?
Seats added during the trial are charged at expiration along with the others.
Plans and trialCan I upgrade from Pro to Full?
Yes. With monthly billing, the change is immediate and the new price starts at renewal; with annual, you pay the proportional difference.
Plans and trialCan I downgrade to a lower plan?
Yes. The change applies from the next renewal. Excess data remains available for 30 days.
Plans and trialIs the annual plan worth it?
Yes: with the annual plan, you pay less per month compared to monthly. The exact savings are indicated on the Pricing page.
Plans and trialDo prices include VAT?
No. Prices are per seat and exclude VAT.
Plans and trialIn what currencies can I pay?
In Euros or US Dollars.
Plans and trialHow do I reduce the number of seats?
From the plans page. First, you need to choose which members to remove.
BillingWill I receive an invoice?
Yes. Every payment generates a downloadable PDF invoice from the billing area.
BillingHow do I cancel my subscription?
From the plans page. Cancelling stops the next renewal; until then, you keep all features.
BillingWhat happens if a payment fails?
You have 7 days to update your payment method. After that, your account will be suspended: existing appointments remain valid, but management is blocked.
BillingDo reminders still go out during suspension?
Yes. Reminders for existing appointments continue to be sent during the 30-day suspension period.
BillingCan I export my data if I stop paying?
Yes. After suspension, you have another 30 days to export your data before it's deleted.
BillingHow do I change my card?
From the billing area, using Stripe's secure form.
IntegrationsWhich calendars can I connect?
Google Calendar, Microsoft Outlook, and iCloud.
IntegrationsCan I connect multiple calendars?
With Pro and Full, yes. With Free, you can connect one calendar.
IntegrationsWhere are appointments written?
In the calendar you choose from the ones you've connected.
IntegrationsCan I use Zoom or Google Meet?
Yes, if the assigned host has connected their account: the call link is created automatically.
IntegrationsDoes it integrate with Zapier, Make, or n8n?
Yes, via documented APIs and webhooks.
IntegrationsCan I embed the booking on my website?
Yes. You can embed the booking page on your site, for example, on WordPress or Wix.
IntegrationsWhat happens if I revoke a connection?
DayInFlow shows the updated status of the connection and notifies you, so you can reconnect it.
AI AssistantWhat does the AI assistant in the app do?
It helps you find information, creates event drafts, and suggests modifications. To publish or change anything active, it always asks for your confirmation.
AI AssistantWho can use the AI assistant?
Owners, admins, and team managers. Members do not see it.
AI AssistantCan the assistant modify billing?
No. It cannot touch billing, roles, seats, properties, or integrations: it explains what to do and takes you to the right page.
AI AssistantCan I hide the assistant button?
Yes. In the panel, choose "Hide AI button". You can always find it again under Help and improvements.
AI AssistantHow long is the history kept?
30 days. You can clear it sooner at any time.
AI AssistantCan I upload files to the assistant?
No. For your security, the assistant does not accept files.
AI AssistantIs there also an assistant on the website?
Yes. It answers questions about the product and plans, and if it can't resolve your issue, it helps you open a support request.
Privacy and securityIs my data separated from other companies' data?
Yes. Each organization has isolated data, controlled both on the server and in the database.
Privacy and securityWho sees my appointments?
Only authorized people in your organization, according to their role.
Privacy and securityIs there an activity log?
Yes. Important operations on roles, plans, exports, and AI actions are recorded.
Privacy and securityCan I export my data?
Yes. Owners and admins can export organization data.
Privacy and securityHow long do deleted items remain?
In the trash for 90 days, then they are permanently deleted.
Privacy and securityDo you use advertising cookies?
No, by default we only use technical cookies. Anonymous statistics are only activated with your consent.
Languages and time zonesIn which languages is DayInFlow available?
Italian, English, French, and German, both in the app and on the booking pages.
Languages and time zonesHow do I change the language?
From the language selector, always available. Your choice is remembered.
Languages and time zonesDoes the booker see the times in their own timezone?
Yes. The page detects the timezone and allows it to be changed.
Languages and time zonesCan I use the browser's automatic translation?
Yes. The app is designed to work even with browser translation; if something freezes, you can recover without losing data.
Getting startedHow do I contact support?
From the Contact page or by writing to support@dayinflow.com. Every request receives a reference number.